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T
R O U B L E S
H O O T I N G
When
I type in my account number on the bottom of the page and hit
return nothing happens.
You need
to click the button on the right instead of hitting return.
When
I type in my account number on the bottom of the page and click
the button on the right nothing happens.
You need
to turn on Javascript.
My
login doesn't work.
Cut and paste
from the email you were sent making sure not to included any
spaces at the beginning or end of your password.
When
I click "LOAD TESTTUBE" I don't see a video screen.
On slower
computers you may need to wait 10-15 seconds for the player to
load. Or... restart browser, use different browser, restart computer,
use different computer.
When
I click "LOAD TESTTUBE" I see "Channel Unavailable".
Contact me if this occurs
BEFORE your test begins.
The
page with the video player redirects after only a few seconds.
Either you have used up all
your page loads, or you have violated TestTube's terms of use.
The
video is jumpy. The picture and sound are out of synch.
Restart browser,
use different browser, restart computer, use different computer.
When
I use UM WiFi the videos don't play right on my computer.
Use a different
computer or use a different connection.
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